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Siemens HiPath ProCenter Agile
Call center / contact center pentru firme mici si medii
HiPath ProCenter Agile reprezinta aplicatia de call center / contact center pentru familia de centrale telefonice Hipath 3000, centrala telefonica Hipath 4000 si pentru retele de centrale telefonice Hipath 5000.
Dintre facilitati : CTI si CRM, SDK integrare cu baze de date, API pentru IVR, call flow, strategii de rutare, multi wall board, <100 useri, IP/TDM
Functii principale :
- Network IP Call Center / Contact Center.
- Group Based Routing.
- E-mail integration (e-mail Skill Based Routing).
- CallBack.
- WEB Call Back.
- Speed dial list.
- Call Journal.
- Interactiv Voice Responds.
- CRM / CTI.
- Host Routing (Routing in functie de datele clientului).
- Agent desktop.
- Supervisor /Manager.
- Simple CallFlow handling.
- WallBoard.
- Statistici complete.
- Etc.
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