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Call center / contact center Siemens HiPath ProCenter Agile
[Call center]
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Siemens HiPath ProCenter Agile
Call center / contact center pentru firme mici si medii

HiPath ProCenter Agile reprezinta aplicatia de call center / contact center pentru familia de centrale telefonice Hipath 3000, centrala telefonica Hipath 4000 si pentru retele de centrale telefonice Hipath 5000.
Dintre facilitati : CTI si CRM, SDK integrare cu baze de date, API pentru IVR, call flow, strategii de rutare, multi wall board, <100 useri, IP/TDM

Functii principale :

  • Network IP Call Center / Contact Center.
  • Group Based Routing.
  • E-mail integration (e-mail Skill Based Routing).
  • CallBack.
  • WEB Call Back.
  • Speed dial list.
  • Call Journal.
  • Interactiv Voice Responds.
  • CRM / CTI.
  • Host Routing (Routing in functie de datele clientului).
  • Agent desktop.
  • Supervisor /Manager.
  • Simple CallFlow handling.
  • WallBoard.
  • Statistici complete.
  • Etc.

For more information, please visit this products webpage.
This product was added to our catalog on Wednesday 07 December, 2005.
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