Siemens HiPath ProCenter Standard
Call center / contact center pentru firme medii si mari

HiPath ProCenter Standard reprezinta aplicatia de call center / contact center pentru familia de centrale telefonice Hipath 3000, centrala telefonica Hipath 4000 si pentru retele de centrale telefonice Hipath 5000.
Dintre facilitati : skill based routing, CTI si CRM, SDK integrare cu baze de date, API pentru IVR, call flow, strategii de rutare, multi wall board, >100 useri, IP/TDM

Functii principale :

• Network IP Contact Center.
• Advanced Skill Based Routing.
• Group Based Routing.
• E-mail integration (e-mail Skill Based Routing).
• CallBack.
• WEB Call Back.
• Speed dial list.
• Call Journal.
• Interactiv Voice Responds.
• CRM / CTI.
• Host Routing (Routing in functie de datele clientului).
• Agent desktop.
• Supervisor /Manager.
• Simple CallFlow handling.
• WallBoard.
• Statistici complete.
• Etc.