Overlong conversation (for exceeding the period set for a regular conversation)
Saving archive on share Windows
Highly monitored numbers
Under 10% available space on the disk
Under 10% available archive space on the disk
Critical disk state
Attempt to delete conversation
Unused line (for not using a line a set period of time)
Call recording, call monitoring, communication interception and analytics
The best phone recording solution for business!
BlueVoice is a third-generation voicelogger which provides accurate digital recordings of phone calls and radio communications, all packed-up in a very friendly interface available in a web browser.
Do you deal with your clients over the phone?
Do you consider that the best query management is critical for success?
Do you need strong, objective arguments in legal, financial and human resource evaluation debates?
BlueVoice is the solution for better customer service and more accurate business relationships, the solution for accurate information.
Global, selective, or on-demand recording modes allows you to monitor only tracked channels. The system permits customization of lines or phone numbers, in order to determine the automatic or selective mode of monitoring.
BlueVoice also allows you to define two special categories of telephone numbers: Unrecordable numbers, witch are never monitored, and Highly monitored numbers. The system generates alerts when Highly monitored numbers are engaged in a phone call.
BlueVoice has web browser based playback. The incorporated player permits navigation trough a record, pause, stop, volume adjustment.
When playing a conversations all informations logged to that call are available: date and time, duration, Caller ID, channel and ref number.
BlueVoice offers comprehensive information logged with any call (date, time, duration, Caller ID, channel number) and stored in a database systems with customizable, powerful search interface. Conversations can be saved, annotated, e-mailed, played or deleted.
The system permits manual or automatic conversations archiving. The automatic archiving is done at a preset time interval. The administrator can also choose the week-day and time to archive, based on bandwidth traffic management.
The archives can be internal storaged or external, on CD/DVD or share Windows.
Storage capacity management
BlueVoice internal storage disk has two default partitions: one for conversations and the other one for archives. The conversations partition comes in two storage capacities: 22000 or 35000 hours.
BlueVoice is designed to allow multiple users and access level control, with full access logging. A user can be granted access to see conversations, e-mail records, annotate, save, play or delete conversations. Users can be grouped by access levels for a better access management.
BlueVoice is built for 24 hours 365 days continuous operation. We offer you a compete fault-tolerant system, either as a componentized platform for advanced applications, or a standard configuration with numerous options.
To meet the toughest requirements and environments in mission-critical applications, BlueVoice integrates top hardware and solid software. Default RAID configuration for data storage, optional redundant power-supplies and rugged customizable enclosure gives BlueVoice total reliability.
The system also generates e- mail or LCD displayed alerts for:
Easy network integration
Setting the IP of the system can be done very easy using its incorporated LCD.
The interface can be accessed from any Internet connected PC in the VPN, without needing any software installation. Furthermore, BlueVoice has a data base server integrated which enables integration with CRM applications.
Secured access to information
BlueVoice is a secure system. The access is granted by the administrator and it requires a valid user name and password. The system permits the administrator to set several access levels and groups users by access level criteria, for an optimal security management.
Operating BlueVoice is accessible to common users, no technical experience needed.
Unlimited storage capacity
Aside from its impressive internal storage capacity, BlueVoice permits connection with external memory devices, such as Windows shares and CD/DVD Writers, offering an actually unlimited storage capacity.
BlueVoice can monitor both small offices with only four lines of telephony and very large applications, with many centers located at great distances from each other.
BlueVoice is designed to integrate in a single interface numberless units in a VPN, so that all your subsidiaries could be monitored from any authorized VPN client.
Sistemul livrat fiecarui client este configurat in functie de nevoile specifice ale acestuia, pe baza unei analize prealabile efectuate de catre expertii BlueNote Communications, astfel incat acestea sa fie acoperite optim si la costuri flexibile.
BlueVoice is designed for a Linux custom platform. It is a robust and reliable system, with optimal resource usage.
The system is designed to function as a black box. There is no need for software maintenance and is not using any consumables.
Low expansion cost
Modular architecture allows you to buy only the modules you actually need in case of extension.
BlueVoice is built-up from functional modules, giving the system a great flexibility towards every client's specific needs. The system can monitor both line extensions and telephony trunks, a very cost-effective solution for companies that have interest only in external conversations monitoring.
8 analog ports module
8 digital ports module
BlueVoice records all types of lines: analog (including radio and other sources of audio signal), digital (ISDN). The system uses a passive tapping technology and has high impedance inputs not to affect in any way the quality of the monitored line.
BlueVoice supports D-Channel information and audio for a large number of PABXs. Future supported PABXs can be added without additional investment; a single hardware design fits all PABX types and it is configured using specific software modules. The list of PABXs supported at the moment is available here.
On/Off recording events
VOX (voice activated)
other particular signals specific to communication on D-Channel (e. g. Caller ID)
BlueVoice is available in two versions of internal storage capacity: 22000 or 35000 hours. All systems are RAID configured for an advanced data security.
A-law / u-law
Dedicated patch panel; maximal connection cable length: 20m standard lenght (except for Alcatel PABXs where the maximal length is 6m).
storage temperature: -10 to +70 Celsius degrees
operating temperature: 0 to 50 Celsius degrees
humidity: 80 % non-condensing (40 Celsius degrees)
230V / 1.5 A, 50 Hz
BlueVoice is a rack mountable 1U, built in status LCD.
EN 55022, EN 55024, EN si IEC 60950