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Beia Consult International – Siemens System Partner- installs an advanced call center with unified message voice-mail, fax, GSM, VoIP, for all branches of the tour operator AS Travel.
Beia Consult International –Siemens System Partner- installs an advanced call center, through this services clients of the tour operator AS Travel- BCD Travel representative- can obtain valuable information about new offers, flight tickets for domestic and international flights, with all the Airline Companies.
Also, AS Travel clients can find out by calling the new call center, information about reservations for more than 60.000 hotels and apartments all over the world and travel assistance 24/7 through the most important tour operators.
AS Travel provides call center services for information about the travel destination, visa support (if necessary), car rental and transfers world wide, train tickets reservation.
Through call center services, clients can obtain information about tours and cultural programs reservation for individuals and groups, medical insurance, hotel reservation and other services all over Romania.
Call center in available from Monday to Friday, from 9AM to 18PM, after 18PM the system is working GSM remote with home agents.
AS Travel clients have at their disposal a fax number connected to call center and the company web page, where they can find details about products and services. In the second phase a GSM gateway is integrated in the call center, for notifications about possible changes of flights schedule.
Our solution offers the state of the art Siemens Hipath 3000 telephony exchange connected between branches through VoIP, for free communication costs between employees and unified message through Voxtron AgenTel communication platform. Detailed and free demo version: http://www.dect.ro/voxtron-agentel-call-center-contact-center-software-p-161.html.
The hardware platform used is Dialogic, worldwide leader in communication boards and media processing ISDN/analog, Beia Consult International is exclusive distributor for Dialogic equipment in Romania and Moldavia.
Dialogic offers media gateway equipments which permit Microsoft Unified Communications like Microsoft Exchange Server 2007 Unified Messaging and Microsoft Office Communications Server 2007 to connect with PSTN/ISDN/SS7 PBX’s.
For all Dialogic Media Gateway products we offer a special discount of 50%, training and support free until 31 December 2007:
- 1000 Media Gateway Series (PBX-IP Media Gateway) - 8-port PBX Emulation or gateway analog FXO (Converts analog or ISDN signal from PBX’s in SIP Protocol)
- 2000 Media Gateway Series (T1/E1-IP Media Gateway) - Gateway Single, dual, sau quad span T1 / E1
- 3000 Media Gateway Series – Connects ISDN BRI or PSTN to QSIG PBX’s
- 4000 Media Gateway Series – Connects PSTN PBX’s or PSTN lines to Microsoft Office Communications Server 2007 / Exchange 2007
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