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Beia Consult International - Siemens System Partner - invites you to visit our booth D6 at the Call Center and Customer Care Conference and Expo – 4th edition, Marriott, 20-22 Mai 2008, Bucharest, Romania
We are glad to invite you to take part in the Call Center and Customer Care Conference and Expo , the main East European’s event in the field of contact center industry that brings together leaders of leading companies from various spheres of business: telecommunications, banking, insurance, computing and software, consulting, manufacturing, outsourcing
The 4th Call Center and Customer Care Conference & Expo, the main East European's event in the field of customer care that brings together leaders of leading companies from various spheres of business: telecommunications, banking, insurance, computing and software, consulting, manufacturing, pharmaceutics, logistics.
Among key topics we will address at the conference you will be able to know how to:
- Optimise your customer interactions with your call center and provide non stop high quality client service
- Manage agents and Call Centers
- Implement best practices in your call center
- Handle increased capacity
- Benchmark and measure the effectiveness of your customer care strategies
- Standardization - key to improve ROI (ITIL/ITSM)
- Using Business Intelligence to monitor, manage and report performance
We invite you to visit our booth D6 at the Call Center and Customer Care Conference and Expo – 4th edition, Marriott, 20-22 Mai 2008, Bucharest, Romania and to view our presentation: „Intelligent routing of incoming phone calls, e-mails and faxes in your call center”.
Beia Consult International together with its partner Voxtron and iXware will present complete solutions for call-centers : all-in-one server with Automatic Attendant, IVR, Unified Messaging (phone calls, voice-mail, e-mail, fax), intelligent routing, call recording, quality management, CRM integration
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