Warning Warning: I am able to write to the configuration file: /home/beia/public_html/shop/includes/configure.php. This is a potential security risk - please set the right user permissions on this file.
osCommerce Contact  My Account  Cart Contents  Checkout  
  Top » Catalog » Call center centrale telefonice » Call center My Account  |  Cart Contents  |  Checkout   
Accesorii centrala telefonica (14)
Accesorii telefon (6)
ADSL centrala telefonica-> (2)
Aplicatii CT centrala telefonica (9)
Call center centrale telefonice (3)
Casti call-center (2)
Centrala telefonica analogica (1)
Centrala telefonica digitala (1)
Centrale telefonice IP (6)
DECT phones-> (35)
Desktop PC->
Fax centrala telefonica (2)
ISDN EICON cards telephony (5)
Laptop PC->
Networking - passive connectivit-> (14)
PDA / PocketPC->
Professional Services PABX (4)
Retele wireless WLAN (4)
Retelistica - active-> (4)
Security Alarm surveillance
Servers-> (1)
Software centrala telefonica (1)
Telefon analogic-> (15)
Telefon digital centrale telefon-> (18)
VoIP centrala telefonica (7)
What's New? more
Gigaset pad with Android
Gigaset pad with Android
Must be logged in for prices!
Quick Find
Use keywords to find the product you are looking for.
Advanced Search
Shipping & Returns
Privacy Notice
Conditions of Use
Contact Us

Parteneri centrale telefonice Siemens

Centrala telefonica Siemens

Distribuitor Siemens








Iluminat exterior / interior, Aparataj electric, Accesorii cabluri electrice

Beia - profitromania.ro

Harta site

Call Center and Customer Care Conference & Expo (CCExpo) - Va invitam sa ne vizitati la stand-ul nostru, JW Marriott Grand Hotel Bucuresti in perioada 9-10 Aprilie 2014

Beia Consult International va participa la Customer Care Conference & Expo 2014

Voxtron agenTel - Call Center / contact center software
[Call center]
Must be logged in for prices!

Voxtron agenTel - Call Center / contact center

agenTel is a software-based contact center solution that offers you the opportunity to use contact center technology in a cost-efficient way.

agenTel handles your incoming calls, emails and faxes 24 hours a day, 7 days a week and routes them to the most appropriate agent depending on the needs of your customers and the skills of the agents.

agenTel outbound campaigns feature is great for organizing marketing campaings or maybe you simply want to contact your customers to get their feedback? Count on agenTel to keep track of all your incoming calls, mails, faxes and your campaign calls.

agenTel is aimed at helping companies achieve a high degree of quality in customer interaction and develop and manage profitable customer relationships over time.

When receiving a new contact (call, email or fax) the agent immediately gets all the information related to the contact and the customer to whom it belongs (CRM integration). In this way, agenTel improves your relationship with your customers by giving a faster response by the right person, automated self-service with voice mail and database query possibilities even when calling during non-office hours, providing a 24h service.


'Easy to set up and use - Flexible - Very high compatibility with most often used PBXs and databases.

The way the incoming contact and outgoing campaign calls are routed to the agents is crucial in a good contact center. Calls (and orders) can be lost since customers do not accept having to wait too long. Callers will be displeased if their call is routed to the wrong agent, who for instance doesn't speak the right language.

The routing mechanism of agenTel is based on skill based routing, time based routing and agent based routing .

Skill based routing makes sure that if your contact is a Spanish speaking person, calling or e-mailing about a technical problem, his/her question will be transferred to an agent who has a high level of skills in technical issues and good knowledge of Spanish.

Time based routing will make sure that contacts will not have to wait a long time, while agent based routing will take care of balancing the load evenly over all available agents. The balance between these types of routing can be configured in a very flexible and user-friendly way.

Additionally, agenTel provides a set of real-time and statistical tools that allow you to monitor and manage the communication traffic in your company.


agenTel offers a total contact center solution for departmental, small-and medium sized contact centers.

Voxtron's agenTel fulfils the need of companies that want to route their incoming calls and incoming e-mails in an intelligent and efficient way straight to the right person, without investing in expensive contact center software, intended for very large groups of agents.

It's a scalable system that can handle 2 to 120 lines and starts from 3 agents onwards, with the possibility to upgrade per single agent.


Product information - download

Leaflet : Voxtron_AgenTel_en-AGT60-Leaflet.pdf
Product Description : Voxtron_AgenTel_en-AGT60-Product_Description.pdf
Product Presentation : Voxtron_AgenTel_en-AGT60-Product_Presentation.ppt

For more information, please visit this products webpage.
This product was added to our catalog on Saturday 14 April, 2007.
Shopping Cart more
0 items
Manufacturer Info
Voxtron Homepage
Other products
Notifications more
NotificationsNotify me of updates to Voxtron agenTel - Call Center / contact center software
Tell A Friend
Tell someone you know about this product.
Reviews more
Write ReviewWrite a review on this product!
Romana English Deutsch Espaņol

Copyright © 2003 Beia E-commerce
Powered by Beia

Beia Siemens System Partner